Frequently Asked Questions

GoodMind is a psychiatric practice that provides online mental health services for individuals ages six and up.

We do offer brief psychotherapy along with medication management, but if you are in need of more in-depth therapy sessions, we recommend finding a therapist in your area. 

Yes.  An evaluation does not guarantee any particular diagnoses or medication.  Our provider will evaluate, diagnose, and prescribe, if medically appropriate.  

An out-of-network provider refers to a medication provider who does not have a contractual agreement with any health insurance plans or provider networks. This means that when visiting Kristen, payment is due at the time of service. When receiving services from an out-of-network provider your health insurance may not fully reimburse you for the costs of the medical services received, or may not cover them at all.

A Superbill is a detailed document that lists the healthcare services you received during a visit with your provider. Kristen Henley provides superbills to her patients, which include the procedure codes and charges for each services, which can be used by you or your insurance company for billing and reimbursement purposes. You can submit a superbill to your insurance company for possible out-of-network reimbursement.

Psychiatric nurse practitioners and psychologists or therapists are all mental health professionals, but they have different educational backgrounds. Psychiatristic nurse practitioners are medical providers, who completed a Master's of Science in Nursing  (MSN) program, which includes classroom education along with hundreds of clinical clinical hours with board-certified providers. Psychiatric nurse practitioners can prescribe medication in addition to providing psychotherapy. Psychologists and therapists, on the other hand, have advanced degrees in psychology and provide therapy services, but do not prescribe medication. While both professions play crucial roles in mental healthcare, the key difference lies in the treatment approach, with psychiatrists utilizing medication as a tool in addition to therapy, while psychologists primarily focus on talk therapy and behavior modification.

Our office is open Monday through Friday from 9am to 4pm. We are closed on weekends and major holidays.  We do not provide any on-call services.  In the event of an emergency, please seek immediate help by calling 911.